How it works
From first request to live operations in under two weeks.
We don’t do month-long discovery engagements. The arc from your first request to your phones routing through us is two weeks on the long end. Here’s what each step looks like and what we need from you to make it boring.
The arc
Four steps. Predictable timeline.
01~ 15 minApply
Tell us about your company, your service area, and the call volume you handle on a normal day. The form takes a quarter hour. No NDA, no sales call required to fill it out — read it as a structured intake, not a pitch.
- Company snapshot
- Service categories
- Daily call volume
022 – 4 daysReview
We verify your license and insurance, look at fit on the operational side, and book a 30-minute call to walk through how the day-to-day would actually run for your shop. You leave the call with a written summary of what we’d do and what it would cost.
- License verification
- Insurance check
- 30-min onboarding call
035 – 7 daysOnboard
We provision your dedicated CSR pool, port or forward your phone line, ingest your existing customer list and maintenance plan roster, and connect calendars. Your team gets a one-page cheat sheet — everyone learns it in an afternoon.
- CSR team assignment
- Phone line forwarding
- Customer-list ingest
04Day 8+Live
Calls route to our floor. Jobs flow onto your shared schedule and your team’s mobile calendars. Every customer interaction shows up in your partner dashboard in real time. We do a 30-day check-in to surface anything worth tuning.
- Live call coverage
- Real-time dashboard
- 30-day ops review
Day in the life
What changes when you go live.
The same Monday afternoon, before and after. We’ve tried to keep both columns concrete — these are the specific differences our partners flag in their first 30-day review with us.
Before
- Owner answers the phone between truck rolls.
- A third of after-hours calls go to voicemail.
- Schedules drift, callbacks slip through the cracks.
- Bookkeeping catches up on weekends — if at all.
With LBN Strategies
- Calls answered in your company name within thirty seconds.
- After-hours coverage included; emergency calls escalate to your on-call lead.
- Your team’s shared schedule reflects every commitment in real time.
- Books reconciled by the fifth of every month, with a one-page operating summary.
Common questions
Things HVAC owners ask first.
Don’t see yours? Send us a note — we usually reply same-day.
The model works best for companies between roughly 6 and 60 employees — large enough to feel the office-overhead drag, small enough that one bad weekend in summer derails the schedule. Smaller shops can apply; we’ll usually recommend the lighter call-handling-only tier.
No. Our CSRs answer in your company name, use your service vocabulary, and only escalate to your team when the call requires it. Customers experience a single brand — yours — with a more reliable phone experience than most shops can staff for in-house.
Nothing new for the field. We work inside whatever you already use — ServiceTitan, Housecall Pro, Jobber, FieldEdge, or a paper book. Our partner dashboard is read-only for most of your team; only the owner and office manager typically log in.
Yes. We forward, port, or do both depending on how your current carrier is set up. The number on your trucks and Google listing keeps working — calls just start landing on our floor instead of going to voicemail or your owner’s cell.
Standard coverage is 24/7. Emergency calls follow an escalation tree you define — typically a triage by our CSR, then a direct line to your on-call lead with a written ticket waiting in their inbox. No additional fee, no separate answering-service contract.
See how it would run for your shop.
Tell us the volume, the software you’re on today, and the one office task that’s costing you the most. We’ll come back with a written 90-day plan for your shop and a specific monthly number.